Legitry
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Refund policy

At Legitry, we understand the importance of accurate and timely authentication for your branded clothing and accessories. Our commitment is to provide you with a seamless experience, ensuring the authenticity of your items. In the rare event that you are dissatisfied with our service, we have outlined our refund policy to address various scenarios.

1. Full Store Credits Refund:

You are eligible for a full refund in store credits under the following circumstances:

  • Legitry team fails to provide an outcome within the promised timeframe.

  • The outcome of your order is marked as "unable to check."

  • Legitry team sends more than 4 photo re-upload requests while processing your order.

  • No response is received from you within 7 days of our photo request.

2. Full Monetary Refund:

You can receive a full monetary refund under the following conditions:

  • The outcome is not provided within the promised timeframe, and you specifically request a monetary refund.

  • The outcome is marked as "unable to check," and you specifically request a monetary refund.

  • You request a refund before the order reaches the "scheduled" status.

3. Full Monetary Refund and 200% Compensation in Store Credits:

You are eligible for a full monetary refund along with a 200% compensation in store credits when:

  • Two or more 3rd party authentication services provide outcomes different from ours.

  • A mistake is detected in the outcome we provided (excluding "unable to check" outcomes, as a double-check procedure must be initiated by the customer to identify a mistake).

Additional Notes:

In the event of a delay on an order with a 24-hour answer time, we issue a full refund in credits. For orders with shorter answer times, we refund the premium paid for faster service delivery and treat the order as a 24-hour order. We promptly notify you about the delay and the partial refund. However, you reserve the right to request a full monetary refund in case of any delays in our services.

How to Request a Refund:

To initiate a refund request, please contact our customer support team via [email protected]. Provide relevant details, including your order number, and specify the reason for your refund request.

At Legitry, we value your trust and aim to provide the best-in-class service for your authentication needs. Our refund policy is designed to ensure fairness and transparency in handling any unforeseen issues. If you have any further questions or concerns, feel free to reach out to our customer support team.

Note: This refund policy is subject to periodic updates, and users are advised to review the policy regularly for any changes.